Refund policy

Last updated: Saturday, January 17, 2026 @ 6:00PM (V.1)

Return and Refund Policy

At Mana Beauty & Skincare, every product is made and handled with care. Because our products are personal-use skincare items, we approach returns and refunds thoughtfully and responsibly.

Returns

Due to hygiene and safety reasons, we do not accept returns on opened or used products.

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order, and we’ll work with you to make it right.

To help us assist you quickly, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

Refunds

Refunds are only issued in the following situations:

  • You received a damaged or defective item

  • You received the wrong product

Once your request is reviewed and approved, refunds will be issued to the original payment method. Please allow several business days for the refund to appear, depending on your payment provider.

Non-Refundable Items

  • Opened or used products

  • Products damaged after delivery

  • Orders placed incorrectly by the customer

Shipping Costs

Shipping fees are non-refundable, except in cases where the error was ours.

Cancellations

Orders may be cancelled only if they have not yet been processed or shipped. Once an order has been prepared or shipped, it can no longer be cancelled.

Questions or Concerns

If something doesn’t feel right with your order, we encourage you to reach out. We’re always happy to review your situation and help make things right for you.

Contact us at:
hello@manabeautyskincare.com